Terms Of Service - olivecrow

This document has been translated from Korean and prioritizes the Korean documents when there are different clauses.

Chapter 1 General Rules

Article 1 (Object)

This Agreement is designed to stipulate the rights, obligations and responsibilities of the company and the users of the service and other necessary matters for the use of game services provided by Olive Crow (hereinafter referred to as “Company”) through mobile devices and the accompanying networks, websites and other services (hereinafter referred to as “Service”).

Article 2 (Definitions of Terminology)

1. The terms used in this Agreement shall be defined as follows:

1. “Company” means a service provider through a mobile device.
2. “Members” means those who sign a service contract under this Agreement and use the services provided by the company.
3. “temporary member” means a person who provides only some information and uses only a portion of the service provided by the company.
4. “Mobile devices” are devices that can download or install content and are meant to be used, such as mobile phones, smartphones, handheld devices (PDAs) and tablets.
5. “Account Information” refers to the information provided by the member to the company, including the member’s membership number, external account information, device information, nickname, profile picture, and friend list, as well as the information provided by the member for game use (character information, items, level, etc.) and payment information for service charges.
6. “Content” means any paid or free content digitally produced by the company in connection with the provision of services for use with mobile devices (such as games and network services, applications, game money, game items, etc.).
7. “Open Market” means an e-commerce environment built to install and pay for game content on mobile devices.
8. “Application” means any program that is downloaded or installed and used through a mobile device to use the services provided by the company.
9. “Game service” is a service provided by the company, which means a game played by a member on a mobile device and the corresponding service

2. The definitions of terms used in this Agreement shall be in accordance with the general practice, except as provided in paragraph 1 of this section, in accordance with the relevant statutes and policies by service.

Article 3 (Providing company information, etc.)

The company shall display the following items in the game service to make it easier for the members to recognize: However, personal information processing policies and terms and conditions can be viewed by the members through the linked screen.

1. Mutual and representative’s name

2. The address of the place of business (including the address of the place where the member’s complaint can be handled)

3. Phone number, e-mail address

4. Business license number

5. Communications sales report number

6. Privacy policy

7. Terms and Conditions of Service

Article 4 (Effect and modification of the terms)

1. The company shall post the contents of these terms and conditions on the game service or on the connected screen. In this case, important details such as service suspension, withdrawal of subscription, refund, cancellation of contract, cancellation of contract, and exemption of the company are clearly marked by bold type, color, code, etc. or the member shall be able to read them through a separate screen.

2. If the company revises the terms and conditions, it shall notify the members by posting them on the game service or on the connected screen at least 7 days before the application date. However, in the event that the change is disadvantageous to the member or a significant change, the member shall be notified by the same method as in the text 30 days before the date of application and notified by the method under paragraph 1 of Article 1. In this case, the contents before and after the revision are clearly compared to the contents of the revision to make it easier for the member to understand.

3 If the company revises the terms and conditions, it shall check whether the members agree to the application of the revised agreement after notifying the revised agreement. The company also gives notice or notice that the member has agreed to the revised agreement unless the member agrees to the revision agreement or disclaims it. If the member does not express rejection by the enforcement date, the company may agree to the revised agreement. If the member does not agree to the revised agreement, the company or the member may cancel the service contract.

4 The company shall take measures to enable the members to ask and respond to the terms and conditions with the company

5 The company may revise these terms and conditions to the extent that they do not violate the relevant statutes, such as the “Act on the Protection of Consumers in Electronic Commerce,” the “Act on the Regulation of Terms and Conditions,” the “Act on the Promotion of the Game Industry,” the “Act on the Promotion of Information and Communications Network Utilization and Information Protection,” and the “Act on the Promotion of Content Industry.”

Article 5 (Finding and applying a service contract)

1. A service contract is concluded by the person who wishes to become a member (hereinafter referred to as the “submission applicant”) agreeing to the terms of this agreement and then applying for service use and the company approves the application.

2. The company shall accept the application of the applicant in principle. However, the company may refuse to accept an application for use under any of the following subparagraphs.

1. In case the contents of the application form are falsely recorded or the application requirements are not met;
2. In countries where the company has not provided the service, the service is used in an abnormal or indirect manner;
3. If the application is made for the purpose of carrying out activities prohibited by the relevant statutes, such as the “Act on the Promotion of the Game Industry”
4. If an application is made for the purpose of undermining the well-being and order of the society or the customs of the weather;
5. If you want to use the game service for dishonest purposes
6. If you want to use the game service to pursue profit
7. In other cases where consent is deemed inappropriate for reasons pursuant to each paragraph;

3 The company may withhold its consent until the reasons for such a case are resolved in any of the following cases:

1. If the company is unable to afford facilities, is unable to support certain mobile devices, or has technical difficulties
2. In case of a service failure or service charge or payment method failure
3. In case it is deemed difficult to approve the application for use for reasons pursuant to other subparagraphs

Article 6 (Compliance with the Terms and Conditions)

On matters not set forth in this Agreement and the interpretation of these Terms, the Act on the Protection of Consumers in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Act on the Promotion of the Game Industry, the Act on the Promotion of Information and Communications Network Utilization and Information Protection, and the Act on the Promotion of Content Industry.

Article 7 (Operation Policy)

1. The matters required to apply the terms and conditions and the matters delegated by the specific scope of the terms and conditions may be set as the game service operation policy (hereinafter referred to as the “Operation Policy”).

2. The company posts the details of its operation policy on the game service or on the connected screen.

3. If the operation policy is revised, follow the procedure in paragraph 2. of Article 4. However, if the details of the revision of the operation policy fall under either of the following subparagraphs, it shall be notified in advance by the method of paragraph 2.

1. If the delegated items are revised with a specific scope specified in the terms and conditions;
2. When amending matters that are not related to the rights and obligations of the members;
3. In case the contents of the operation policy are not fundamentally different from those set out in the terms and the operation policy is revised to the extent that the member can predict it;

Chapter 2 Personal Information Management

Article 8 (Protection and use of personal information)

1. The company shall strive to protect the members’ personal information as provided under the relevant statutes and the company’s privacy policy for the protection and use of personal information. However, the company’s privacy policy does not apply to linked services other than those provided by the company.

2. Depending on the nature of the service, details of introducing oneself, such as nicknames, character pictures, and status information, that are not related to the member’s personal information, may be disclosed.

3. The company shall not provide the members’ personal information to others without their consent, except when requested by the relevant national institutions or other related statutes.

4. The company shall not be held liable for damages caused by personal information leakage due to reasons attributable to the members.

Chapter 3 The obligations of the parties to the service contract

Article 9 (the duties of the company)

1. The company faithfully observes the performance of the relevant statutes, the rights prescribed in these terms and conditions, and the fulfillment of its obligations in accordance with good faith.

2. The company shall establish a security system to protect personal information (including credit information) for the members to use the service safely and shall disclose and comply with the Privacy Policy. The company shall not disclose or provide the members’ personal information to any third party except as provided in this Agreement or the Privacy Policy.

3 In order to provide continuous and stable service, the company makes its utmost efforts to repair or recover the system without delay unless there are unavoidable reasons, such as natural disasters, emergencies, or faults or defects that cannot be resolved by the current technology, when the facility fails or loses data while improving the service.

Article 10 (Members’ obligations)

1. The members shall not do any of the following in relation to the use of the services provided by the company:

1. An act to record false information when applying for use or changing member information
2. The act of buying or using cyber assets (IDs, characters, items, game money, etc.) through services or abnormal methods not provided by the company;
3. The act of posting or sending mail in the guise of an employee or operator of a company or by stealing another person’s name, pretending to be another person, or falsely stating one’s relationship with another;
4. The act of buying paid contents by stealing another person’s credit card/wireless phone, bank account, etc. and of using the ID and password of another member.
5. Unauthorized collection, storage, posting, or disseminating of personal information of other members
6. The act of engaging or inducing gambling or other gambling activities; the act of exchanging obscene information or connecting pornographic sites; and the sound of words that cause shame, disgust, or fear; and the act of transferring or distributing pictures or videos to others in an unhealthy manner.
7. Unauthorized use of the service for profit-making, business, advertising, publicity, political activities, campaigns, etc.
8. Unauthorized reproduction, distribution, preparation or commercial use of information obtained by using the company’s services, or use of services by exploiting known or unknown bugs;
9. The act of making a profit on the expectation of others or of damaging others in connection with the use of the company’s services;
10. An act that infringes upon the intellectual property rights or portrait rights of the company or other person, or damages or damages the reputation of others;
11. Information (computer program) prohibited from being transmitted or published by the Act, computer software ⋅viruses designed to disrupt hardware or telecommunications equipment ⋅computer code ⋅files파일 programs intentionally sent ⋅posted or used
12. Changing an application without special rights from the company, adding another program to the application, hacking into the server, leaking source code or application data, building a separate server, or tampering with a part of the website.
13. Other acts that are in violation of the relevant statutes or that are contrary to good manners and other social conventions;

2. The member shall be responsible for the management of the member’s account and mobile devices and shall not be allowed to use them by others. The company shall not be held liable for damages caused by poor management of mobile devices or acceptance of use by others.

3. The members shall set up and manage the payment password function so that fraudulent payments are not made in each open market. The company shall not be liable for any damages caused by the member’s carelessness.

4. The Company may specify the following actions, and the members shall follow them:

1. The name of the member’s account, the name of the character, the name of the guild, and other names used within the game.
2. Chatting content and methods
3. How to use bulletin boards and services
4. External mobile platform alliance service policies such as Kakao, Facebook and Google Plus

Chapter 4 Restrictions on the Use and Use of Services

Article 11 (Providing Services)

1. The company shall allow the service to be used immediately to the members whose service contract has been completed in accordance with the provisions of Article 5. However, for some services, the service can be started from the specified date, depending on the company’s needs

2. When providing game services to members, the company may also provide other additional services, including those specified in this Agreement.

3. The company can classify the member’s rating and divide the usage time, number of use, and scope of the service.

Article 12 (Use of Service)

1. Gaming services shall be provided for a period of time set in accordance with the company’s business policies. The company guides the time to the game service delivery in an appropriate way to the game application initialization page or the game service announcement.

2. Notwithstanding paragraph 1, the company may suspend all or part of the service in the following cases: In this case, the company will notify the reasons and duration of the suspension in advance of the initialization of the game application or the announcement of the game service. However, if there are unavoidable circumstances that cannot be notified in advance, the notice can be made posthumously.

1. If necessary for system operation such as regular system inspection, server extension and replacement, network instability, etc.
2. In case normal service provision is not possible due to power failure, failure of service facilities, congestion of service use, maintenance or inspection of facilities of the communication service provider;
3.In the event of a situation beyond the control of the company, such as war, death, natural disasters, or a corresponding state of emergency;

3 The company provides services using a dedicated application or network for mobile devices. The members can download and install the application or use the network to access the service at no charge or charge.

4. For paid content, you must pay the fee specified for the service. If you download an application over the network or use a service, you may incur a separate fee as set by your mobile

5. For downloaded and installed applications or services used over the network, the service is provided to suit the characteristics of the mobile device or mobile carrier. In the case of mobile device change, number change, or roaming abroad, all or part of the contents may not be available, and the company is not responsible for this.

6 Background operations may proceed for downloaded and installed applications or services used over the network. In this case, additional charges may be incurred to suit the characteristics of the mobile device or mobile carrier, and the company is not responsible

Article 13 (Change and discontinue services)

1. The company may change the service according to operational or technical needs to provide a smooth game service, and notifies the contents within the game service prior to the change. However, if it is necessary to make changes, such as modification of a bug, error, or emergency update, or if the change does not constitute a significant change, the notice can be made posthumously.

2. The company may discontinue all of its game services if it is difficult to sustain the game service due to significant management reasons, such as the abolition of its business operations based on the transfer of business, division of business, and merger, the expiration of the contract for providing games, and the significant deterioration of the profits of the game service. In this case, the suspension date, reason for discontinuation, and compensation conditions shall be notified through the game application initialization screen or through the connection screen, and the members shall be notified by the method of Article 27 paragraph 1

3. In the case of paragraph 2, the company shall refund any paid items that have not been used or remain in service under paragraph 3 of Article 24.

Article 14 (collection of information, etc.)

1. The company may store and archive chatting among its members and this information is held by the company only. The company may access this information only if it is authorized under the Act by a third party, only in the event of dispute settlement between members, handling civil complaints or maintaining the game order.

2. If the company or a third party accesses the chat information in accordance with paragraph 1, the company shall notify the member in advance of the reason and scope of the access. However, in the event that this information is to be accessed in connection with the investigation, handling, and verification of prohibited acts pursuant to Article 10 paragraph 1. or the relief of damages caused by such acts, it may be notified posthumously.

3. The company can collect and utilize the members’ mobile device information (setups, specifications, operating system, version, etc.) except for the members’ personal information for smooth and stable operation of the service and improvement of the quality of the service.

4. The company may request additional information from the members for the purpose of improving the service and introducing the service for the members. In response to this request, the member may either accept or reject the request, and the member may refuse the request if the company makes the request.

Article 15 (Provided by Advertising)

1. The company may publish advertisements in the game service in relation to the operation of the service. In addition, advertising information can be sent only to members who have agreed to receive such information as e-mail, text messaging (LMS/SMS), and push notification. In this case, the member may refuse to receive any kind of request at any time, and the company will not send advertising information upon the member’s refusal to receive such a request.

2. A banner or link in the services provided by the company can be connected to the advertisements or services provided by others.

3. If an advertisement or service provided by another person is connected in accordance with paragraph 2, the company shall not guarantee reliability or stability since the service provided in that area is not part of the company’s service area, and the company shall not be liable for damages to the members. However, this shall not be the case if the company has not taken measures to prevent or facilitate the occurrence of damages due to intentional or gross negligence.

Article 16 (Attribute to Copyright, etc.)

1. Copyright and other intellectual property rights of contents within the game service produced by the company shall be attributed to the company.

2. The members include methods such as editing, publishing, performing, distributing, broadcasting, and writing secondary works of information obtained through the use of the company’s game services to the company or the provider that the intellectual property is attributed to the company or the supplier without prior consent from the company or the supplier. It shall not be used for profit or for other people.

3. The members allow the company to use the communication, image, sound, and all data and information (hereinafter referred to as “user content”), including the text of conversations that are uploaded or transmitted by the members or other users through game applications or game services in relation to the game service, in the following ways and conditions:

1. Using the contents of the users concerned, changing the format of editing and other modifications (the contents of the users can be used in any form, such as publishing, copying, performing, transmitting, distributing, broadcasting, and creating secondary works, and there are no restrictions on the period and area of use).
2. Do not sell, rent or transfer user’s contents for trading purposes without prior consent of the users who produced the user’s contents

4. The company does not use the contents of users (e.g., postings on general bulletin boards, etc.) that are not shown within the game and are not integrated with the game service, without the express consent of the members, and the members may delete such user contents at any time.

5. The company may delete, move, or refuse to register any postings in the service posted or registered by the member without prior notice if they are deemed to be in accordance with Article 10 paragraph 1.

6. A member whose legal interests have been infringed upon by information posted on a bulletin board operated by the company may request the company to delete the information or issue a rebuttal. In this case, the company will promptly take the necessary action and notify the applicant.

7. This section is valid while the company operates the game service and will continue to apply after the member withdrawal.

Article 17 (Buy, use period and use of paid contents)

1. Paid contents purchased by members within the game service shall be available only on mobile devices where the relevant application has been downloaded or installed.

2. The period of use of paid contents purchased by a member shall be according to the period specified at the time of purchase. However, in the event of a service interruption pursuant to Article 13 paragraph 2, the period of use of paid contents without a fixed period shall be up to the date of suspension of the service notified upon notice of the service suspension

Article 18 (restrictions on service use to members)

1. The member shall not violate the member’s obligation under Article 10 and the company may take measures to restrict the member’s use of the service, delete related information (letters, photos, videos, etc.) according to the following subparagraphs. The specific reasons and procedures for which the use restriction measures are taken shall be stipulated in the operation policy of individual games pursuant to Article 19 paragraph 1.

1. Restrict some authority: limit certain authority, such as chatting for a certain period of time
2. Restrictions on the use of characters: Restrict the use of member characters for a certain period of time or forever.
3. Restrictions on Account Usage: Restricting the use of member accounts for a certain period or for a permanent period of time
4. Restrictions on member use: Restricting members’ use of game services for a certain period or for a permanent period of time

2 In the event that the restriction on the use of paragraph 1 is legitimate, the company shall not compensate the member for any damages caused by the restriction

3 .The company may suspend the service use of the account until the following reasons are completed:

1. A legitimate report has been filed that the account has been hacked or stolen;
2. In case of suspected illegal activities, such as illegal program users or workplaces
3. In case temporary measures are required to use the service for reasons pursuant to other subparagraphs

4. After the investigation under paragraph 3 is completed, the paid game service shall extend the member’s service hours for the duration of suspension or compensate the member with the corresponding paid service or cache. However, this is not the case in which the member falls under the reason of each item under paragraph 3.

Article 19 (Reasons and Procedures for Restrictions on Utilization and Restriction)

1. The company shall establish the specific reasons and procedures for the restriction measures pursuant to Article 18 paragraph 1 as its operation policy by taking into account the contents, precision, frequency, and results of prohibited acts pursuant to Article 10.

2. In the event that the company imposes the restriction on the use specified in paragraph 1 of Article 18, the member shall be notified in advance of the following: However, if there is an urgent need to take action, you can notify it after death.

1. Reasons for usage restrictions
2. Type and period of use-limiting measures
3. How to raise objections to restricted use measures

Article 20 (Approvement for Objection on Restriction of Use)

1. When a member wishes to disobey the company’s restriction on use, he shall submit to the company in writing, e-mail or equivalent within 14 days of receiving the notice of the measure.

2. The company shall answer the reasons for the objection in writing, e-mail or equivalent within 15 days of receipt of the objection application under paragraph 1. However, if it is difficult to answer within this period, the company will notify you of the reason and the processing schedule.

3. The company shall take appropriate action if the reason for the objection is reasonable.

Chapter 5, withdrawal of subscriptions, reimbursement of malpractice payments, and termination of service contracts

Article 21 (payment of payment)

1. In principle, the imposition and payment of purchase fees for contents shall be in accordance with the policies or methods set forth by mobile carriers or open market operators. In addition, the limit for each payment method may be granted or adjusted in accordance with the policy or government policy set by the company or open market operator.

2. If the purchase price of the contents is settled in a foreign currency, the actual amount of the claim may differ from the price shown in the store of the service due to the exchange rate and fee.

Article 22 (Cancellation of subscription, etc.)

1. A member who has a contract with the company regarding the purchase of paid contents can withdraw his subscription within seven days from the late date of the purchase contract and the date of availability of the contents without the burden of a separate fee or penalty.

2. Members shall not withdraw their subscription pursuant to paragraph 1 against the will of the company if: However, for purchase contracts consisting of additive contents, this does not apply to the remainder of the additive content that does not fall under each of the following subparagraphs:

1. Paid content used or applied immediately after purchase
2. Content where additional benefits are provided
3. If there is an act of opening a content that can be viewed as a use or that is useful when it is opened;

3. The company shall clearly indicate where the members can easily find out that the contents cannot be withdrawn in accordance with the provisions of Article 2 hereabove, and shall provide information on the contents when it is difficult to provide the products for testing (allow temporary use, provide experience, etc.) or provide information on the contents so that the rights exercise of the members’ subscription withdrawal meeting will not be interrupted. If the company does not take such action, the member may withdraw the subscription despite the reasons for the withdrawal of the subscription under paragraph 2.

4. The members may withdraw their subscription within three months from the date the content becomes available, or within 30 days from the date that it is known or known, if the contents of the paid contents purchased are different from the contents of the advertisement or the contents of the purchase contract are implemented differently.

5. If a member withdraws a subscription, the company checks the purchase details through the platform operator or open market operator. In addition, the company can contact the member through the information provided by the member to verify the reason for the member’s legitimate withdrawal and demand additional evidence.

6. If the subscription is withdrawn in accordance with the provisions of paragraphs 1 through 4, the company will collect the paid contents of the member without delay and refund the payment within three working days. In this case, if the company delays a refund, it shall pay the delayed interest calculated by multiplying the delay period by the rate prescribed in Article 21-3 of the Enforcement Decree of the same Act.

7. If a minor enters into a contract to purchase content on a mobile device, the company notifies that the underage principal or legal representative can cancel the contract without the consent of the legal representative, and if a minor enters into a purchase contract without the consent of the legal representative, the minor principal or legal representative may cancel the contract to the company. However, it cannot be cancelled if a minor purchases the content with property that the legal representative has allowed for disposal by setting the scope, or if the minor makes him believe he or she is an adult by deception, or if he or she has the consent of the same legal representative.

8. Whether a party to a content purchase contract is a minor is determined based on the mobile device, information of the payment implementer, and the name of the payment method. In addition, the company may request the submission of documents to prove that it is a minor and a legal representative to verify that the cancellation is legitimate.

Article 23 (Return of Overpayments)

1. The company shall refund the overpayment to the member in the event of an overpayment. However, in the event that the payment of the error occurred due to the member’s negligence without the company’s intention or negligence, the actual cost of the refund shall be borne by the member within reasonable limits.

2. Payment through application shall be made in accordance with the payment method provided by the open market operator. In the event of an error payment occurring during the payment process, the company or open market operator shall request a refund.

3. Communication charges (call charges, data call charges, etc.) caused by downloading applications or using network services may not be eligible for reimbursement.

4. Reimbursements are made in accordance with the refund policy of each open market operator or company, depending on the type of operating system on the mobile device in which the service is being used.

5. The company can contact the member through the information provided by the member to handle the refund of the payment of the error payment and request the provision of the necessary information. The company will refund the information required for the refund within three working days from the date it receives the information from the member

Article 24 (Approval of Contract, etc.)

1. If the member does not want to use the service at any time, the member can cancel the service contract by leaving the member. As a result of membership withdrawal, all game information held by the member within the game service is deleted and cannot be recovered.

2. The company may suspend service use or cancel service contract by setting the maximum period in advance if there is a serious reason why the member cannot maintain this contract, such as acts prohibited by this Agreement, the operation policy or the service policy.

3. Reimbursements and damages pursuant to paragraphs 1 and 2 shall be handled in accordance with the “Content User’s Protection Guidelines.”

4. The company may terminate the service contract and take measures to destroy the members’ personal information in order to protect the personal information of members who have not used the company’s services for one year in a row from the latest service use date. In this case, the member shall be notified of the fact that actions such as cancellation of the contract or destruction of personal information are taken 30 days before the action date, and the personal information to be destroyed.

Chapter 6 Damages and exemptions, etc.

Article 25 (Compensation for damages)

1. The company or the member shall be responsible for indemnifying damages in the event of damage to the other party in violation of these terms and conditions. However, this shall not be the case if there is no intention or error.

2. If a company enters into an alliance agreement with an individual service provider and provides an individual service to the member, the individual service provider shall be responsible for damages caused by the individual service provider’s intention or negligence after the member agrees to the individual service terms and conditions.

Article 26 (Company’s immunity)

1. The company shall not be liable for the provision of services if it is unable to provide services due to natural disasters or equivalent force.

2. The company shall not be held liable for damages caused by repair, replacement, regular inspection or construction of service facilities. However, this does not apply to cases where the company has been intentionally or inadvertently caused.

3. The company shall not be responsible for any obstacles in the use of the service due to the intention or negligence of the members. However, this shall not be the case if the member has an unavoidable or legitimate reason.

4. The company shall not be held liable for reliability or accuracy of information or data posted by the member in relation to the service unless the member is intentionally or seriously culpable.

5. The company shall not be obliged to intervene in any transactions or disputes caused by the member’s service with other members or others and shall not be held liable for any damages resulting from the member’s service.

6. The company shall not be held liable for damages caused to the members in connection with the use of the service provided free of charge. However, this is not the case for intentional or gross negligence of the company.

7. The company shall not be held responsible for the failure or loss of the profits expected by the members using the service.

8. The company shall not be held liable for loss of experience, grade, item or game money in the member’s game. However, this does not apply to cases where the company has been intentionally or inadvertently caused.

9. The company shall not be held liable for any third-party payment caused by the member’s failure to manage the password provided by the mobile device and the open market operator. However, this does not apply to cases where the company has been intentionally or inadvertently caused.

10. The company shall not be held liable if the member is unable to use all or part of the functions of the contents due to the change of the mobile device, the number of the mobile device, the change of the operating system version, overseas roaming, or the change of the carrier. However, this does not apply to cases where the company has been intentionally or inadvertently caused.

11. If a member deletes the contents or account information provided by the company, the company shall not be held responsible. However, this does not apply to cases where the company has been intentionally or inadvertently caused

12. The company shall not be held liable for damages caused by temporary members’ use of the service. However, this does not apply to cases where the company has been intentionally or inadvertently caused.

Article 27 (Notifications to Members)

1. If a company notifies a member, the member’s e-mail address, e-mail address, message within the game service, and text message (LMS/SMS).

2. In the event of notification to the entire member, the company may change the notice in paragraph 1 by posting it in the game service for at least seven days or by presenting a pop-up screen.

Article 28 (Trial Rights and Contingency Act)

This Agreement shall be governed and construed in accordance with the laws of the Republic of Korea. In the event of a lawsuit arising from a dispute between the company and its members, the court shall be the competent court in accordance with the procedure prescribed by the Act.

Article 29 (Processing grievances of members and resolving disputes)

1. The company guides the members’ opinions and complaints through the game service or through the connection screen. The company operates a dedicated staff to handle the opinions or complaints of such members.

2. If the opinions or complaints raised by the members are objectively recognized as legitimate, the company shall promptly deal with them within a reasonable period. However, in the event of a long period of processing, the member shall be notified of the reasons and schedule required for a long period of time in the game service or shall be notified in accordance with Article 27 paragraph 1.

3. In the event of a dispute between the company and the member, the company may faithfully demonstrate to the member the actions taken, including restriction of use, and comply with the adjustment of the adjustment agency.